Only a week after a shocking incident with a passenger caused outrage on a United flight, American Airlines is trying to calm a new incident before it becomes out of control. Video posted by fellow passenger Surain Adyanthaya on an American flight from San Francisco to Dallas shows a woman crying after allegedly being hit by a flight attendant with a stroller she had brought on the flight. The video captures the moments after the alleged incident and the confrontation between the employee and another passenger on the flight.
In the video, a male passenger can be heard saying that he’s “not going to sit here and watch this.” The passenger stands up in the aisle and asks the flight crew, “What’s the guy’s name that did that with the stroller, I want to know the guy’s name.”
Moments later, a male flight attendant boards the plane, and the passenger who stood up says to him: “Hey bud, you do that to me and I’ll knock you flat.”
The flight attendant points his finger back at the passenger, moving toward him as he fires back, “You stay out of this!”
When the passenger jumps out of his seat, the flight attendant holds his hands out and says, “Try it. Hit me. You don’t know what the story is.”
Olivia Morgan was standing in the doorway of the aircraft with her 8-year-old daughter waiting to board when the altercation happened.
“The flight attendant wrestled the stroller away from the woman, who was sobbing, holding one baby with the second baby in a car seat on the ground next to her,” she said.
Morgan said the flight attendant was “violent” when taking the metal stroller from the woman and nearly hit the baby with the stroller.
“He stormed by me with the stroller and I said something like, ‘What are you doing? You almost hit that baby!’ And he yelled at me to ‘stay out of it!’ just like he does in the video,” she said.
There is no shortage of stress for all involved in air travel, but that doesn’t excuse allegedly hitting one passenger and trying to fight another — especially one week after the United fiasco. There has to be a better way to handle things, even when the passenger is breaking the rules.
Here’s what social networks say about this:
Shane McTavish It’s funny how all of these events have like 47 escalating issues. Lady brought a stroller on when she wasn’t supposed to. Attendant can’t control, himself. Lady thinks she can do whatever she wants and won’t follow the rules. Attendant gets crazy. Other passengers get crazy. If everyone would just follow the rules and if people would stay calm, it would all go smoothly.
Lawrence Michael Not saying the guy wasn’t a jerk because chances are he was but do we honestly think he just walked up and wrestled the stroller from her without saying anything? She obviously didn’t think she had to follow the rules and found out real quick that she did. Doesn’t seem like there’s much of a story here. Entitled woman gets shut down by jerk employee. I’m thinking both parties were at fault here. Don’t think those crocodile tears are fooling anyone.
Rick Ramsey You have to behave differently at work, employees,on planes seem to think they are law enforcement. In retail we have to live by rules or we get fired, I get the feeling that the standards for employee behavior isnt universal enough.
Mark Simms Women accidentally gets touched with the stroller. Sees people filming, makes a fuss as there is possibly a nice little bit of compensation in it for her. Increasingly under pressure staff member loses his cool. “Heroic” passenger stands up knowing he is being filmed therefore in a position to earn his fifteen minutes of fame. Entitled America wins again..
Brenda Emmerson Another good reason to fly AA – not! Other a airlines must be really rubbing their hands at all the possible new business. Living in the UK I will make sure I never fly AA. Would sooner spend extra days on a trip than do that.